Last updated: September 02, 2025

At Tyragap, flexibility and clear communication matter. This Cancellation Policy explains—in simple, easy-to-read terms—who can cancel, when cancellation is possible, how to submit a request, and how refunds work for customers in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Because the catalog is furniture and home goods—often handcrafted, solid-wood, and shipped by freight/LTL—timing is critical.

1) Cancellation window

You may request cancellation within 24 hours of checkout and before an item enters production or is handed to a carrier. For made-to-order/customized furniture, production often begins quickly (board selection, milling, drilling, pre-fit, finishing schedule). Once these steps begin, cancellation is not possible because materials and labor are already committed.

If an order has entered production, has been picked up by a parcel or freight/LTL carrier, or (for international shipments) has cleared export customs, the order cannot be canceled. If the 24-hour period has passed or production has started, you may still use the Return & Refund Policy after delivery if the item is eligible.

Order changes (address, product, size, finish) are treated like cancellations/re-orders. Most changes are possible only within the same 24-hour window and before production. After that, changes may be unavailable or may require additional costs (for example, re-boxing, re-routing freight, re-finishing).

2) How to cancel

Email [email protected] within 24 hours of checkout. Include Order ID, the email or phone used at checkout, and (optional) a short reason to help Tyragap improve.
Subject line: “Cancel Order #[your order number]” helps prioritize your request.

Tyragap will confirm by email whether the order is still eligible. For account protection, Tyragap may request a quick identity or address verification.

Prefer not to email? A request can be submitted via the contact form at the bottom of this page; however, email is the fastest way to secure the request against the 24-hour window.

3) Refunds for approved cancellations

If cancellation is approved, Tyragap issues a full refund to the original payment method.

• Currency: Refunds are processed in USD. If your bank/PayPal uses another currency, your bank/PayPal applies its own exchange rate and any fees. Any difference in the amount received reflects exchange rates or issuer fees, not fees from Tyragap.

• Timing: Tyragap initiates refunds within 7 business days of confirming cancellation. Banks/payment providers typically post funds in 3–7 business days. PayPal eCheck/bank transfer may require 5–10 business days to clear. An email confirmation is sent when the refund is initiated.

• Auth holds: If a temporary authorization hold appears on your statement, the bank will automatically remove it or convert it into a refund after cancellation is processed.

• Coupons/store credit: Coupon or store credit portions are re-applied to your account where possible; expired coupons cannot be reissued unless required by law.

4) After the 24-hour period

After 24 hours, or once production, carrier pickup, or export customs clearance has occurred, cancellation is not available. You may still use the Return & Refund Policy after delivery if the product is eligible. Made-to-order/customized items are commonly non-returnable except for verified defects or shipping damage.

If a post-window exception is approved (for example, an in-stock item still in the warehouse), Tyragap may deduct actual costs already incurred (pick/pack, palletizing, carrier labels, storage or re-stock handling) so pricing remains fair for all customers.

If Tyragap must cancel (quality-control failure, missing components, or a fraud-prevention flag that cannot be cleared), a full refund is issued. You will be informed of what happened, and replacement or re-make options will be offered when possible.

5) Freight/LTL and delivery scheduling notes

Many large furniture pieces ship by Freight/LTL. The carrier may schedule a delivery appointment and require a signature. If a cancellation request arrives after a freight pickup is booked or completed, cancellation is no longer possible under this policy. Missed appointments, last-minute address changes, stairs/elevator access, or special services (room-of-choice, white-glove) may involve carrier fees that cannot be waived.

On delivery, inspect all boxes before signing. If damage is visible, note it on the paperwork, take photos, and contact Tyragap within 48 hours so that a claim and replacements/parts can be arranged. Keep all packaging until next steps are confirmed; carriers often need it to process claims.

6) Your rights & conflicts with local law

Nothing in this policy limits mandatory consumer rights. Where local law grants additional rights (for example, EU/UK withdrawal rights for eligible non-custom goods), those rights apply as required. If this policy conflicts with a rule that must apply in your country, the mandatory rule controls and Tyragap will follow it.

7) Need help deciding?

If you are unsure about the timing, contact Tyragap immediately—the earlier the message, the more options remain. If your order involves freight/LTL or white-glove services, mention that in the message so scheduling can be checked quickly. Support typically replies within 24 business hours in all supported countries.

8) Contact

Address: 30 Elizabeth Dr, Bella Vista, AR 72715

Phone: +1 (479) 715-7876

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST